Group of friends chating in Radium Hot Springs

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Radium Hot Springs is open daily

Banff Upper Hot Springs is open daily

Miette Hot Springs is closed for the 2021 operating season due to a shortage of lifeguards
 
The Canadian Rockies Hot Springs operates on a first come first served basis. Reservations are not available.

Hours and Rates

Banff Upper Hot Springs

Radium Hot Springs 

Miette Hot Springs

Group Discount

Groups of 10 people or more, paid for in a single transaction will receive a 10% discount at the reception desk.

Pool Rentals

Pool rentals are currently unavailable. 

For questions about changes to the Canadian Rockies Hot Springs' operation due to Covid-19, facility accessibility, and information regarding using the hot springs while pregnant or visiting with young children, see our FAQ

For other inquiries, please fill out the form below and we will contact you within 3-5 business days. 

 

Frequently Asked Questions

Accessibility

Are the Canadian Rockies Hot Springs wheelchair accessible?


Yes, Radium, Miette and Banff Upper Hot Springs are wheelchair accessible.

Accessible parking, drop off areas, change rooms and washrooms are available at each site. Submersible wheelchairs may be borrowed at the reception desk (based on availability).

Please select the site you plan to visit for more information about amenities:

Banff Upper Hot Springs

Miette Hot Springs

Radium Hot Springs




Are caregivers required to pay for entry when accompanying an individual with a disability?


One caregiver may enter the hot springs free of charge when accompanying a paying individual with a disability who requires assistance using the hot springs. Swimsuit and towel rental fees will still apply to the caregiver if these are required.

If the caregiver and individual who requires assistance are travelling as part of the group, regular entry fees will apply to all other group members.




Are service dogs and emotional support animals permitted in the hot springs?


Certified service dogs are permitted throughout Miette, Radium and Banff Upper Hot Springs including in the lobbies, change rooms, cafés, washrooms and on the pool decks while on duty.

Per the BC Public Health Act – Pool Regulations and Alberta Public Swimming Pool Regulations, service dogs are not permitted in the water.

All service dogs must be certified per the B.C. Guide Dog and Service Dog Act or Alberta Service Dogs Act. Staff may request the individual’s B.C. Guide Dog and Service Dog certificate or Alberta Service Dog Identification card.

Out-of-province and International visitors are encouraged to visit the Government of British Columbia or Government of Alberta websites for information on certifying your service dog prior to travelling.

Emotional support dogs and other animals not covered under either the BC Guide Dog and Service Dog Act or Alberta Service Dogs Act are not permitted in the Canadian Rockies Hot Springs' facilities.




Are submersible wheelchairs available for use at the Canadian Rockies Hot Springs?


Yes. Please ask cashiers for assistance at the reception desk. Submersible wheelchairs can be borrowed from the reception desk (based on availability).




Will I have to wait in line before entering the hot springs? What if I can’t wait in line or I am caring for someone who can’t wait in line?


Entry to Radium, Miette and Banff Upper Hot Springs is first come, first served. It is difficult to predict when a queue will form.

Weekends, statutory holidays and school holidays are typically the busiest times to visit the hot springs and when lines are most common.

If medical reasons prevent you, or the person you are caring for, from waiting in line please approach a staff member for a return access pass.

The staff member will estimate the wait time based on the current line and provide you with a pass containing the date, size of your party (max. 7/pass) and return time.

Return at your designated time and bring your pass to the staff member at the front of the line or reception desk. At this time, you will be permitted to pay your entry fee and continue directly into the hot springs.

If addressing a staff member in person to request a return access pass creates a hardship, please call 1-800-767-1611, select the site you are planning to visit then press 0 to make alternate arrangements with someone at the front desk.





Medical Conditions

Is this a safe experience for women who are pregnant?


Water at Miette, Radium and Banff Upper Hot Springs is kept between 37° C and 40 °C. Pregnant women should consult their doctor prior to visiting.




Can individuals with health conditions soak in the hot springs?


People with diarrhea, open wounds or who are feeling ill are not permitted in the hot springs.

Individuals with heart conditions, diabetes or other chronic health concerns or conditions should consult their doctor prior to visiting.




Can adults with disabilities go in the hot springs?


Yes, everyone is welcome at the Canadian Rockies Hot Springs facilities regardless of race, gender, orientation or ability. Adults with chronic health conditions such as diabetes or heart conditions should consult their doctor prior to visiting. Adults who are incontinent must wear a swim diaper while in the pools.





Trip Planning Information

Do I have to make reservations to visit the hot springs?


No. Visitors are welcome to soak in Radium, Miette and Banff Upper Hot Springs on a first come, first served basis. Reservations are not available during regular business hours.




Do you have accommodations available at your facilities?


Parks Canada operates the Canadian Rockies Hot Springs as day-use attractions. Commercial accommodations, including hotels, campgrounds, and motels are available near each facility.

For more information about accommodations please visit:

Banff: www.banfflakelouise.com/ Jasper: www.jasper.travel Radium: www.radiumhotsprings.com




Am I required to wear a swimsuit in the hot springs?


Parks Canada is committed to providing an aquatic environment where individuals from all ethnic and religious backgrounds are welcome. Rental swimsuits, laundered to hospital standards, are available for a small fee at each facility. In addition to traditional North American swimwear, patrons may wear:

  • Long-sleeved shirt and pants
  • T-shirt and shorts
  • Any other swimwear that allows them to feel confident and comfortable, whether for cultural, religious, or medical/health reasons or personal preference.

To ensure our aquatic environments are safe and free from any external contaminants, swimwear and clothing worn in the water must:

  • Be different from the clothing the patron arrived in
  • Be freshly laundered
  • Not impair the bather’s safety or ability to swim, put their health at risk, or impair the lifeguard’s ability to perform a rescue in the event of an emergency.




Are lifejackets available at the hot springs?


Youth lifejackets are available for rent at Radium, Miette and Banff Upper Hot Springs.




Is there a cafe or gift shop at the hot springs?


Miette, Radium and Banff Upper Hot Springs each offer a number of services and facilities for visitors. For information about change rooms, food services, spa services, transportation, and nearby activities please visit:




Can you accommodate large groups at Radium Hot Springs?


A group discount is available for groups of 10 or more paying in a single transaction.

Reservations and pre-bookings are not available. If the facility is at capacity, the group may need to wait or break into smaller groups before entering.





About Your Visit

Where can I store my belongings while enjoying the hot springs?


One-time use lockers are available in all change rooms at Radium, Miette and Banff Upper Hot Springs. Unbreakable drink containers containing water and personal items such as cameras, sunglasses and towels are permitted on deck.

Street shoes, street clothes, winter coats, other belongings and bags must be stored in a locker.




How long can I stay in the hot springs?


Admission to the Canadian Rockies Hot Springs’ facilities is charged based on a per-entry fee. Within regular business hours, there is no maximum time limit per visit, however we recommend limiting your visit to one to two hours.




Is partying allowed in the hot springs?


People visit the hot springs for peace and quiet and to relax.

Jumping, diving, running, portable music players and screaming are not permitted. Individuals who ignore warnings from lifeguards, or who choose to behave in an unsafe or inappropriate manner will be asked to leave.

Unaccompanied youth behaving in an unsafe or inappropriate manner will be asked to sit in the facility’s lobby until their parents can pick them up.




Is smoking or alcohol allowed in the pool?


The Canadian Rockies Hot Springs are smoke-free facilities. Smoking and vaping of Tobacco or Cannabis are not permitted at the hot springs facilities, including in the pools, or on the pool decks, access walkways and outdoor terraces.

Alcohol and drugs, including those in edible treats, are not permitted at the hot springs facilities, including in the pools or on the pool decks and outdoor terraces.

For the safety of visitors and staff, individuals who appear to be intoxicated will not be permitted to enter the hot springs. Visitors who show signs of impairment once in the pools will be asked to leave.

For more information about the consumption of Cannabis in Canada’s national parks, and areas where Cannabis consumption is prohibited, please visit:




Can food or beverages be brought on the pool deck?


Water is permitted on the pool deck in an unbreakable bottle. Alcohol, juice and soft drinks are not permitted.

Cafe facilities are available at Miette and Banff Upper Hot Springs. Food purchased at the cafes must be consumed on the cafe decks or the designated picnic areas. Please ask staff for directions to these areas if required.





Fees

How much does it cost to rent a locker?


One-time use lockers are available in the change rooms at Miette, Radium and Banff Upper Hot Springs. A locker token, valued at $1, will be provided at the reception desk with each adult and senior paid entry. Two locker tokens will be provided with each family entry.

Locker tokens are one-time use only. Patrons should place all belongings that they wish to secure in their locker prior to locking it.

Annual pass holders and book of 10 ticket holders (purchased prior to March 26, 2018), or anyone requiring additional access to their locker, may purchase additional tokens at the reception desk for $1 each.




Why do I have to pay for youth to use the hot springs?


Youth entry to all national parks, national historic sites and national marine conservation areas operated by Parks Canada is free.

Regular fees for additional activities and services such as guided hikes and soaking in the hot springs still apply.




Who is eligible for the family rate?


The family rate is available to any families visiting the Canadian Rockies Hot Springs together in the following combinations of four people:

  • Two adults and two youths
  • One adult and three youths
  • Two seniors and two youths
  • One senior, one adult and two youths
  • Four youths (in the same family)

For example, a family consisting of one parent and three youth between the ages of 3 and 17 will be charged the family rate.

A family consisting of more than four people – such as one adult and four children or two adults and three children – will be charged the family rate plus the extra youth rate for each additional youth.

Extended families with more than two adults and families with adult children (18+) will be charged per person entry rates.




Can four siblings (aged 3 to 17) enter the hot springs together on the family rate?


Yes, four siblings can enter the hot springs together using the family rate provided they meet the facility’s age requirements.

Banff:

  • Youth ages 14-17 are welcome to visit Banff Upper Hot Springs without an adult.
  • Youth ages 13 and under must be accompanied by a parent or guardian aged 18 and older when visiting the Upper Hot Springs.

Radium and Miette:

  • Youth ages 8-17 are welcome to visit Radium and Miette Hot Springs without an adult present.
  • Youth 7 and under must be accompanied by a person aged 12 or older at Miette and Radium Hot Springs.





Age Requirements

Can babies and toddlers go in the water?


Babies and toddlers are allowed in the hot springs. Children aged 3 and under and those who are incontinent are required to wear swim diapers while in the pools. Children’s swim diapers are available for purchase at Radium, Miette and Banff Upper Hot Springs.




Can children visit the hot springs without an adult?


Youth ages 8-17 are welcome to visit Radium and Miette Hot Springs without an adult.

Youth ages 7 and under must be accompanied by a person aged 12 or older.

Youth ages 14-17 are welcome to visit Banff Upper Hot Springs without an adult. Youth ages 13 and under must be accompanied by a parent or guardian aged 18 year or older.




Are children required to complete a swim test to use the hot springs?


Non-swimmers and children aged five and under must be kept within an arm’s reach of their parent or guardian at all times.

Youth aged 8 and older who wish to use the deep end of the cool pool at Radium Hot Springs without their parent or guardian present must complete a swim test consisting of:

  • Swim the width of the pool without stopping or resting, using any style of stroke
  • Jump (feet first) into deep water, and
  • Recover and tread water for 30 seconds, keeping their mouth and nose above water at all times





Misc.

Where may I purchase a heritage suit similar to the rental suits at the hot springs?


Heritage swim suits are available for purchase at the Banff Upper Hot Springs gift shop.




Are gift certificates available?


Gift certificates for Radium, Miette and Banff Upper Hot Springs are available and can be purchased at each facility’s reception desk.





COVID-19

Can I enter a Canadian Rockies Hot Springs facility without a mask?


Parks Canada is following British Columbia and Alberta’s provincial health orders to ensure the safety of our staff and guests.

Banff Upper Hot Springs: All patrons aged 2 and older, must wear a mask in the lobby, café, gift shop and change rooms. Those unable to wear a mask must have an medical exception letter from an authorized health professional. Visit Alberta’s COVID-19 website for information about Alberta’s mask requirements.

Radium Hot Springs: Wearing a mask is required in the building including the lobby, dry hall and change rooms, for patrons 5 and older. Visit British Columbia’s COVID-19 website for information regarding provincial health orders in B.C.’s Interior Health Region.

Masks are not effective when wet and are not required in the showers, wet hall or hot springs. Masks can be stored in your locker while enjoying Radium and Banff Upper Hot Springs.




What rules or procedures are in place to continue preventing the spread of COVID-19?


In addition to requiring patrons and staff to wear masks at Radium and Banff Upper Hot Springs and implementing Alberta’s Restrictions Exemption Program at Banff Upper Hot Springs, Parks Canada continues to adhere to our rigorous cleaning procedures including:

  • Testing, chlorinating and constantly refreshing the hot springs water in the pools,
  • Cleaning the lobby, washrooms, and change rooms regularly throughout the day, and;
  • Deep cleaning the facility after closing daily.

Other safety measures in place include:

  • Lifeguards are on duty at all times while the facilities are open to the public,
  • Capacity is based on lifeguard to patron ratios,
  • Plexiglas barriers, entry and exit doors and hand sanitizer stations remain in place.
  • Rescue and first aid protocols align with national lifeguarding, first aid and CPR standards and COVID-19 prevention guidance.




Can I reserve a time to visit, book a time slot, or purchase tickets in advance?


No, the Canadian Rockies Hot Springs operate on a first come, first served basis. Reservations are not available.




Will I have to wait before entering the hot springs? What is the least busy time or day to visit?


Entry is first come, first served. It is difficult to predict when a queue will form.

Once the hot springs reaches capacity the door will be locked and patrons will have to wait outside before entering.

Weekends, statutory holidays and school holidays are typically the busiest times to visit the hot springs. Recent wait times have ranged from 20 minutes to two hours.




Do I need to provide proof of vaccination to visit the hot springs?


Parks Canada is following local and provincial health orders to ensure the safety of staff and guests to all Canadian Rockies Hot Springs facilities.

Radium Hot Springs: Proof of vaccination is not required under British Columbia’s current public health orders.

Banff Upper Hot Springs: Effective September 20, 2021, Parks Canada implemented Alberta’s Restriction Exemption Program. Prior to entering, anyone 12 and older is required to provide the following:

  • proof of vaccination (partial dosage accepted from Sept 20 to Oct 25, full dosage required after Oct. 25), or;
  • proof of a privately-paid negative PCR or rapid test within 72 hours of service, or;
  • documentation of a medical exemption prior to entry.

A piece of valid government ID (e.g. driver’s licence, passport) is also required for patrons age 18 and older.

Please visit the Government of Alberta’s website for more information regarding valid identification, medical exemption documentation, proof of a negative COVID-19 test, and / or proof of vaccination requirements under the Restriction Exemption Program.




What if I am unable/unwilling to provide the required documentation to enter Banff Upper Hot Springs?


Patrons unable to meet the provincial requirements will be denied entry to Banff Upper Hot Springs and will be unable to visit until they are able to do so or the Province of Alberta lifts the current Public Health Order.




Will my medical or personal information be recorded when I enter Banff Upper Hot Springs?


Parks Canada does not record or store visitors’ personal information.

Each time they visit, patrons 12 and older will be asked to show proof of vaccination, or proof of a privately-paid COVID-19 test, or proof of medical exemption, and valid government ID (18+).




Do out-of-province visitors need to show proof of vaccination to visit Banff Upper Hot Springs?


Yes. All visitors, 12 and older must show government issued identification (18+) and proof of vaccination, proof of a privately-paid negative COVID-19 within 72 hours of service, or documentation of a medical exemption prior to entering Banff Upper Hot Springs.

Print or digital copies of proof of vaccination from your home province or country will be accepted.




Can children and school groups continue to visit Banff Upper Hot Springs if they are too young to be vaccinated?


Children, including youth and school groups can continue to visit Banff Upper Hot Springs.

Following recommendations from Alberta’s Chief Medical Officer, proof of vaccination is not required for youth 12-17 when visiting the hot springs as part of an organized recreational activity such as a school field trip.

Students in grade 4 and up are required to wear a mask in the lobby, change rooms, café and gift shop when visiting Banff Upper Hot Springs as part of an organized school activity.





Spa and Wellness

Can I book a massage or spa treatment?


Pleiades Spa and Wellness, previously located on the pool level of the Radium Hot Springs Aquacourt, has permanently closed. Massage, steam room and spa treatments are currently not available at Radium Hot Springs.

For more information about spas and wellness centres in the Village of Radium Hot Springs, please click here.





Health and Safety

Can you over heat while soaking in the hot springs?


Water in the hot springs is kept between 37° C and 40 °C. To avoid dehydration and overheating, we recommend all bathers take breaks to cool off every 20 minutes and drink water while soaking.




Is the hot springs water chlorinated?


Public health regulations require that the mineral water at Radium, Miette and Banff Upper Hot Springs is chlorinated, tested hourly and constantly refreshed to ensure the highest standards of quality and cleanliness. This proper operation, maintenance, and disinfection with chlorine should deactivate the virus that causes COVID-19.

There is no evidence that COVID-19 can be spread through chlorinated pool water.




How often are the change rooms cleaned?


Staff regularly check and clean the change rooms throughout the day. High touch surfaces are regularly sanitized and the change rooms, wet halls, dry halls and lobby areas are deep cleaned each evening after the facility closes to the public.





Contact the Canadian Rockies Hot Springs

Banff Upper Hot Springs

Toll-free: 1-800-767-1611

 

Radium Hot Springs

Toll-free: 1-800-767-1611

 

Miette Hot Springs

Toll-free: 1-800-767-1611

 

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